JR-IT Solutions is here to help you develop successful IT Practices today for a financially secure tomorrow.

Our Vision

Our vision is to ensure that our customers’ businesses thrive through the optimal usage of information technology manpower, technologies and methodologies.

Our services

Deployment Management

Business Process Management

Service Delivery Management

IT Operations Management

Contracts Management

SLA Management

Customer Relationship Management

IT Project Management

Transition Management

Bid Management / Coordination

Call Centre readiness and Management

Accounts Management

ISO Auditing Readiness

Team and system integration

Functional and theoretical staff assessments

Experience

With more than twenty years experience in the national and international IT service delivery solution and call centre management industries, you are assured of best in class advice and implementation delivery. At JR-IT Solutions we assist you in making waves with the talent and technology you have on board while acquainting you with the possibilities held by the best technologies in the IT sphere today.

IT Operations Management

Information technology requires excellent operations management as it plays a crucial role in ensuring the reliability, efficiency, and security of IT systems and services. Effective operations management helps optimize resource allocation, minimizes downtime, address issues promptly, and aligns IT activities with business objectives. This, in turn, enhances productivity, reduces costs, and safeguards critical data and infrastructure, ultimately contributing to the overall success and competitiveness of an organization.

We are available on contract basis to assist with your IT Operations Management, also offering hands-on training to your next IT Operations Manager.

"Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer."

– Michael Shevack, Executive Coach

Overall Service Delivery Management

With more than 20 years in the field of IT service delivery management, we are ready to serve you to the very best of our considerable ability.

ISO Audit Readiness

Companies should seek ISO 9001:2015 certification because it demonstrates their commitment to quality management, enhances customer satisfaction, improves operational efficiency, and fosters continuous improvement, thereby increasing competitiveness and credibility in the marketplace.

Additionally, ISO 9001:2015 certification is crucial for organisations that wish to enter the international playground.

Many large corporations also seek to work only with companies that has been certified.

Contact us to assist you with Audit Readiness for ISO 9001:2015 certification.

INVEST IN YOUR COMPANY’S FUTURE BY INVESTING IN SERVICE DELIVERY TODAY,

Functional competency assessments

Functional assessments are important before appointing job applicants because they provide a reliable means to evaluate whether candidates possess the specific skills, competencies, and capabilities necessary to perform the essential functions of the job effectively. This process helps ensure a better fit between the candidate and the role, reducing the risk of hiring mismatches and increasing the likelihood of successful job performance.

We will analyse the functional requirements of the role and develop an assessment and interview pack based on the outcome. Training on conducting the assessment and interview process are also available. This is highly recommended if panel members have not been trained in these functions.

It takes an hour to assess and interview an unsuitable applicant, but a lifetime to let them go if hired without a proper assessment and panel interview.